Electric Economy Ecology

Users need to find the scooters located in the E-mile App.

You must be of the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for E-mile vehicles. BEFORE SIGNING UP FOR E-MILE, MAKE SURE TO REVIEW THE USER AGREEMENT FOR YOUR COUNTRY, WHICH STATES AGE REQUIREMENTS.

Scooters have a initial cost of euro, when you start your trip, and then there is cost per minute of use The current valid price and time will be displayed in the app. Caution you need euro on your card to be accepted.

Once you are at any E-mile station, start a ride by scanning the QR code on the vehicle. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning. If the app prompts an error message, that vehicle is likely in-use, unavailable due to low-battery or maintenance, please try the next vehicle. If vehicles at your property are locked to the charging station, please refer to “Using the Cable Lock” section below for details on how to unlock and lock our vehicles. NOTE: ALL E-MILE RIDES CAN ONLY BE ENDED BY LOCKING THE SCOOTER WITH THE CORRECT PROCEDURE.

To start your scooter ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you’ve gained some speed, press on the throttle near your right thumb to accelerate. Familiarize yourself with the throttle and squeeze the hand brake to slow down when needed. More info, please check https://www.emileeweb.com/eng/how-to-ride/

VISIT RENTAL AGREEMENT TERMS TO LEARN MORE ABOUT ADDITIONAL CHARGES AND REPLACEMENT COSTS IF YOU DON’T BRING THE VEHICLE BACK TO THE PROPERTY WITHIN 24 HOURS FROM RENTAL START TIME. Once the rider is done with their trip, the rider must return the vehicle back to the charging station at the property the rider rented from. To end the trip, the rider must take a photo showing the vehicle is property parked and is plugged into the charging station. Upon the completion of the trip, riders must use the cable lock to secure the vehicle to the charging station. Please refer to “Using the Cable Lock” section above for details on how to unlock and lock our vehicles. IF YOU ARE HAVING ANY ISSUES RETURNING THE VEHICLE BACK TO THE PROPERTY, PLEASE CALL/TEXT SUPPORT IMMEDIATELY AT 1-833-462-7439 SUPPORT PHONE NUMBER IS ALSO PRINTED ON TOP OF THE SCOOTER/BIKE.

If you believe you were charged in correctly, please create a support ticket to email info@emileeweb.com with the following information and our payments team will review and process refunds: Full name Phone number Email address Ride details Issue details

Upon signing up with E-mile, add a payment method to your account by navigating to your "Payment" in the app menu. You can pay for each ride individually(if applicable) or add funds to your Wallet balance, which will be deducted after each ride.

If this is your first time accessing your building’s E-mile vehicle, please refer to the section Joining E-mile at the beginning of the FAQ page to learn how to get access to E-mile. Please read the station sign next to the vehicles carefully. Once you gain access to the E-mile vehicles at your property and have located the E-mile station at your property, unlock the vehicle either by scanning the QR code on the vehicle or by entering the QR Code manually in the app. If it is dark out, and you are continuing to have a hard time scanning the QR code, you can either enter it manually or you can turn on the flashlight while scanning. If the app prompts an “under maintenance” message then the vehicle is likely in-use by others or under maintenance. Please try another nearby. If you find a private lock on the vehicle or the QR code is damaged. Please report the issue to customer service by creating a support request in the app and try another vehicle. If none of these issues is applicable, please report the issue to customer service by creating a support request in the app.

ALL E-mile RIDES CAN ONLY BE ENDED BY RETURNING THE VEHICLE BACK TO THE PROPERTY’S VEHICLE STATION WHERE YOU RENTED THE VEHICLE FROM. RIDER IS RESPONSIBLE FOR RETURNING THE VEHICLE BACK TO THE PROPERTY THEY RENTED FROM IN ORDER TO COMPLETE THEIR TRIP. When you are not at the vehicle station at the property, you can only pause your trips. You then need to resume the trip in the app to turn the vehicle on and return it back to the station to end your trip. You parked the vehicle at the property’s vehicle station and are having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended. If you are still unable to end your ride, please follow the steps below: Click the GPS button on the top right on the app to update your GPS positioning Close and relaunch the app. Make sure you have a good mobile network connection. Try ending your ride now. If it doesn’t end right away, please wait 60 seconds and try again. If you are still unable to end your trip, please follow the steps below: Pause the ride to turn the vehicle off. Take a picture of the parked vehicle at the station in the building you rented the vehicle from. Tap the “+” button on the map to create a support ticket to let us know. Email info@emileeweb.com with your rider information and picture of the parked vehicle at the property displaying the vehicle QR code at the top and also that it is parked at the property. We will end your trip for you.

If you encounter any issues with a E-mile vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately, pause your trip, and do the following: Tap the “+” icon on the map to submit a request to let us know you experienced an issue with the vehicle. In the support ticket, also note the exact location (address) of where you noticed the issue and stopped riding the vehicle. Once the support ticket is created, you should bring the vehicle back safely to the property using one of the options below: Option A (preferred): Once you are at the property, walk the scooter back to the charging station at the building, end your ride This ensures that the vehicle is safely back at the property and not stolen on the streets. This avoids any additional charges. Option B: Park the vehicle in a safe place on the sidewalk. Do not block the sidewalk. Using the cable lock, secure the vehicle to a nearest bike rack. Refer to the section Using the Cable Lock for instructions on how to use the cable lock. Pause the ride in the app. Take pictures of the parked vehicle and note the address of the parked location Email info@emileeweb.com with your rider and ride information, details of the issue, pictures of the parked vehicle and address of the parked location. Please include any additional details regarding the parked location to help our staff find the parked vehicle. Call the support number on the vehicle and in app’s FAQ to notify our team regarding vehicle pickup We will dispatch our team to retrieve and repair the vehicle.

Troubleshooting Steps: Should you encounter an issue with your app, we’d ask that you first try the following troubleshooting steps: Make sure your app is up to date Close out the app and reopen it Make sure you wifi is off and your bluetooth is on If the issue continues to persist, please reach out to our support team with the following information for assistance: Location of the problem Explanation of the issue the bug is causing Screenshot of the problem You can contact our team with this information by selecting “Support” in the app and submitting a request or emailing info@emileeweb.com.

IF YOU'RE EVER INVOLVED IN AN ACCIDENT WHILE RIDING WITH E-mile: CHECK TO MAKE SURE THAT YOU AND ANYONE ELSE INVOLVED ARE SAFE CALL LOCAL EMERGENCY AUTHORITIES IF NECESSARY Once all involved parties are safely out of harm’s way, you can fill out a report by selecting the ‘+’ button on the map of your screen or support in the E-mile menu. Click the "Accidents/Emergencies" option and continue to fill out all of the necessary information on the form. Please be as specific as possible. What is your Vehicle ID? You can scan the QR code of the vehicle or Enter it manually. What is your E-mile account phone number? What is the address and exact location (Ex: bikelane, sidewalk, indoor, garage, parking lot) of the incident? What is the date and approximate time of the incident? How did the incident occur? Please provide all the details. Were you injured? Which of the following body parts did you injure? Which of the following best describes your injury? Was there anyone else involved in the incident? Did anyone else get injured in the accident? Circumstances of the accident Was this your first ride? If you have any pictures or videos that you have regarding the incident. Please send them immediately to info@emileeweb.com

Upon signing up with E-mile, add a payment method to your account by navigating to your "Payment" in the app menu. You can pay for each ride individually(if applicable) or add funds to your Wallet balance, which will be deducted after each ride.