Users need to find the scooters located in the E-miles app.

You must be of legal age to enter into binding contracts. This means you must be 18 years or older for E-mile Scooters.

The scooter has an initial cost of euros when you start your trip, and then there is a cost of euros per minute of use. The current valid price and time will be displayed in the app. A minimum balance of euros is required on the card.

Once you find any E-mile station, start a ride by scanning the QR code on the vehicle. If you have difficulty scanning the QR code, turn on your flashlight while scanning. If the app displays an "under maintenance" message, then the vehicle is likely in use by others or under maintenance. Try another nearby vehicle. If you find a private lock on the vehicle or the QR code is damaged. Report the issue to customer service by creating a support ticket in the app and try another vehicle. If none of these issues apply, report the issue to customer service by creating a support ticket in the app.

To start riding the scooter, place one foot firmly on the baseboard and use your other foot to push off the ground a few times. Once you gain some speed, press the throttle near your right thumb to accelerate. For more information, check https://www.emileeweb.com/how-to-ride/.

Once the rider finishes their trip, the rider must take a photo showing that the vehicle is parked in the correct position to end the trip. After completing the trip, riders must use the cable lock to secure the vehicle.

If you believe you were charged incorrectly, create a support ticket at email info@emileeweb.com with the following information and our payments team will check and process refunds: Full name Phone number Email address Ride details Issue details

When registering with E-miles, add a payment method to your account by going to "Payment" in the app menu. You can pay for each trip separately (if applicable) or add money to your balance in the Wallet, which will be deducted after each trip.

Once you have access to E-mile scooters, unlock the vehicle either by scanning the QR code on the vehicle or by manually entering the QR code in the app. If it's dark and you're still having trouble scanning the QR code, you can either enter it manually or turn on your flashlight while scanning. If the app displays an "under maintenance" message, then the vehicle is likely in use by others or under maintenance. Try another nearby vehicle. If you find a private lock on the vehicle or the QR code is damaged. Report the issue to customer service by creating a support ticket in the app and try another vehicle. If none of these issues apply, report the issue to customer service by creating a support ticket in the app.

When you are not at the vehicle station at the property, you can only pause your trips. Then, you need to continue the trip in the app, turn on the vehicle and return it back to the station to end your trip. You parked the vehicle at the property's vehicle station and are having trouble ending your ride? Depending on your phone's reception, it may take a few seconds for the app to show that the trip has ended. If you still cannot end your ride, follow these steps: Click the GPS button in the top right of the app to update the GPS location Close and restart the app. Make sure you have a good mobile network connection. Try to end your ride now. If it doesn't end immediately, wait 60 seconds and try again. If you still cannot end your trip, follow these steps: Pause the ride to turn off the vehicle. Take a photo of the parked vehicle at the building station from which you rented the vehicle. Press the "+" button on the map to create a support ticket to notify us. Email info@emileeweb.com with your rider information and the image of the parked vehicle at the property with the vehicle's QR code at the top and also that it is parked at the property. We will complete your trip for you.

If you experience problems with an E-mile vehicle that could affect your safety or your ability to complete your ride, stop riding immediately, end your trip and do the following: Press the "+" icon on the map to submit a request to notify us that you experienced a problem with the vehicle. In the support ticket, also note the exact location (address) where you identified the problem and stopped riding the vehicle. Once the support ticket is created, you should return the vehicle safely to the property using one of the following options: Option A (preferred): Once you are at the property, walk the scooter back to the charging station at the building, end your ride This ensures that the vehicle returns safely to the property and is not stolen on the streets. This avoids any additional charges. Email info@emileeweb.com with your rider and trip information, details about the problem Option B: Park the vehicle in a safe place on the sidewalk. Do not block the sidewalk. Using the cable lock, secure the vehicle to a nearby bike rack. Refer to the Using the cable lock section for instructions on how to use the cable lock. Pause the ride in the app. Take photos of the parked vehicle and note the address of the parking location Email info@emileeweb.com with your rider and trip information, details about the issue, photos of the parked vehicle and address of the parking location. Include any additional details about the parking location to help our staff find the parked vehicle. Call the support number on the vehicle and in the app's FAQ to notify our team about vehicle pickup We will send our team to recover and repair the vehicle.

Troubleshooting steps: If you experience any issues with your app, we ask you to first try the following troubleshooting steps: Make sure your app is up to date Close the app and open it again Make sure Wi-Fi is turned off and Bluetooth is turned on If the problem persists, contact our support team with the following information for assistance: Location of the problem Explanation of the issue causing the error Screenshot of the problem You can contact our team with this information by selecting "Support" in the app and submitting a request or sending an email to info@emileeweb.com.

IF YOU ARE EVER INVOLVED IN AN ACCIDENT with an E-mile Scooter Check to make sure you and anyone else involved is safe CALL LOCAL EMERGENCY SERVICES IF NECESSARY When all involved parties are safe, you can complete a report by selecting the "+" button on your screen's map or support in the E-mile menu. Click on the "Accidents / emergencies" option and continue to fill in all required information in the form. Be as specific as possible. What is the vehicle ID? You can scan the vehicle's QR code or enter it manually. What is your E-mile account phone number? What is the address and exact location (e.g.: bike lane, sidewalk, indoor space, garage, parking space) of the incident? What is the date and approximate time of the incident? How did the incident occur? Provide all details. Were you injured? Which of the following body parts were injured? Which of the following best describes your injury? Was anyone else involved in the incident? Was anyone else injured in the accident? Circumstances of the accident Was this your first ride? If you have any photos or videos related to the incident. Send them immediately to info@emileeweb.com